Privacy Policy
Last updated: January 2026
Introduction
Welcome to Fibracell Reeds, operated by Musical Instruments Reeds International ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases from us.
Business Address:
Musical Instruments Reeds International
1080 Linda Vista Drive, Suite A
San Marcos, CA 92078
Email: support@fibracellreeds.com
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you:
- Create an account
- Make a purchase
- Contact us with inquiries
This information may include: name, email address, shipping address, billing address, and payment information (processed securely via Stripe - we do not store your payment card details).
Information Automatically Collected
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, pages viewed, and the referring URL. We use Google Analytics for this purpose. See our Cookie Policy for details.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to your inquiries and provide customer support
- Improve our website and customer experience
- Detect and prevent fraud
- Comply with legal obligations
We Do NOT
- Sell your personal information to third parties
- Share your data with marketing partners or advertisers
- Send marketing or promotional emails - you will only receive transactional emails related to your orders
Third-Party Services
We use the following third-party services to operate our website. These services may collect limited information as necessary to provide their services:
- Stripe: Payment processing (PCI-compliant, we never see or store your card details)
- Shippo: Shipping label creation and tracking
- Google Analytics: Anonymous website usage statistics
- Spotify: Embedded music player on artist pages
We do not share your personal information with any other third parties.
Data Security
We implement appropriate security measures to protect your personal information. All payment transactions are processed through Stripe's secure, PCI-compliant platform. Your payment card information is never transmitted to or stored on our servers.
Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Know that we do not sell your personal information
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at support@fibracellreeds.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order history for customer service purposes. You may request deletion of your account and associated data at any time.
Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at:
Musical Instruments Reeds International
1080 Linda Vista Drive, Suite A
San Marcos, CA 92078
Email: support@fibracellreeds.com
We use cookies to enhance your experience, analyze site traffic, and enable third-party features like music players. By clicking "Accept All", you consent to our use of cookies. Learn more