Shipping Policy

Shipping From

All orders are shipped from our facility in San Marcos, California, USA.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order ships.

Domestic Shipping (United States)

We offer the following shipping options for deliveries within the United States:

*Delivery times are estimates and not guaranteed. Actual delivery times may vary based on carrier conditions and your location.

International Shipping

We ship internationally to most countries. International shipping options and delivery times vary by destination:

Customs and Import Duties

International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping charges or product prices. Please check with your local customs office for more information before ordering.

Shipping Rates

Shipping rates are calculated at checkout based on the weight and dimensions of your order, your shipping address, and the selected shipping method. You will see the exact shipping cost before completing your purchase.

Remember: U.S. orders over $100 qualify for free standard shipping!

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@fibracellreeds.com with your order number. For lost packages, please allow at least 5 business days past the estimated delivery date before reporting. We will work with the carrier to locate your package or resolve the issue.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. Additional shipping charges may apply to reship orders returned due to incorrect addresses.

Contact Us

For shipping questions or concerns, please contact us:

Musical Instruments Reeds International
1080 Linda Vista Drive, Suite A
San Marcos, CA 92078
Email: support@fibracellreeds.com